Filipino Virtual Assistant | Filipino Outsourcers – Outshining Other Cultures
The Philippines currently dominates the business process outsourcing (BPO) industry’s voice sector. According to the call center directory of the Philippine Economic Zone Authority (PEZA), there are now more than 1000 call centers over 20 different key locations in the country. In terms of knowledge process outsourcing (KPO), they are second to India.
It’s not uncommon for companies and major business conglomerates to depend on a Filipino virtual assistant or Filipino SEO specialist for their information technology, and internet marketing, needs. The Central Bank of the Philippines shares that the revenues generated by the BPO sector, grew by a shocking fifteen percent since 2012.
What makes the Philippines an ideal outsourcing destination?
1. A Colonized Country
In the 16th and 17th century, Spanish settlements took root in the Philippines. The Spaniards did remarkable work colonizing the country, spreading Christianity, and greatly influencing the standard education. In the early part of the 19th century, the Spaniards were driven away, only to be replaced by American colonizers.
As a result, Western influences are prominent in Filipino tradition. The Tagalog language is now mixed with modified Spanish words. Western fashion, habits, and culture have become ingrained. Filipinos were once jokingly called “little brown Americans.”
2. Cultural Compatibility
What does this history lesson have to do with anything? It basically explains why Filipino workers are so adaptable. The country has been subjected to a unique blend of East and West. They are unfazed by foreign language, lifestyles, and demands, making them an agreeable and adaptable workforce.
They also have exemplary English-speaking skills. Filipino’s possess what is considered a “neutral” accent that is advantageous in most occasions. These factors, when taken into consideration, prove that outsourcing to the Philippines is a cost-effective decision.
3. Cost of Living
The Philippines has a substantially lower standard of living than most countries. Hence, labor costs are lower. Let’s say you hire a web designer to handle your company website, plus a content writer to keep it updated. You end up paying two individual salaries with employee benefits and added overhead costs.
The cost of partnering or hiring with outsourcing companies in the Philippines is cheaper than hiring individual specialists to take care of back-office functions.
4. No Shortage of Applicants
The Information Technology and Business Processing Management (IT-BPM) industry is now one of the biggest revenue earners for the Philippine economy. In the year 2013, business process outsourcing (BPO) operations generated $13.3 billion in export earnings.
By the year 2016, it’s targeted to hit $25 billion. With so much money pouring in, the Philippine government fully supports the IT-BPM sector. With so much positive feedback, thousands of Filipinos are applying in related fields.
5. High Quality
Filipinos are both highly skilled and hardworking. In terms of educated, the Philippines has a literacy rate of 90 percent. A huge chunk of the population is educated, creative, expressive, and service-oriented.
Around 400,000 students graduate university every year. The Philippines is also considered the third-largest English-speaking country in the world, and it apparently has the highest business fluency in the global BPO industry.
Right now, the country’s capital, Metro Manila, holds 80 percent of the total BPO activities. However, other major cities and provinces have also developed IT-BPM hubs. A competent Filipino web designer, and other specialists, can be found in the next ‘wave’ of cities such as Cebu, Pampanga, Bacolod, and Davao.